SHOPPING WITH US
The shipping fee is charged based on the subtotal before taxes, discounts and non-refundable.
We offer Unconditional reshipment in 30 days with no returns for all customers.
To qualify for a Unconditional reshipment :
*Items must be have a picture and video to prove if its quality issues.
*Natural freshwater pearls have pits or patterns, which are normal phenomena and not belongs quality issues.
After 30 days Shipping fees are non-refundable. Please note that a return shipping fee of $30 is charged for all countries. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
- Items must be have a picture or video to prove if its quality issues.
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
All below items are non-returnable:
- Engraved and monogrammed products
- Earrings used to pierce during a piercing appointment
- Gift cards
- Gift Jewelry
Under our warranty, we’ve got your back. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll work together to find a resolution.We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of QUEENASJEWELRY.Note: Items purchased through a third-party vendor (outside of queenasjewelry.com) will not be covered under queenasjewelry’s warranty. Please reach out to the company the items were purchased from.
The more intentional you are about caring for your jewelry, the longer it will last.
Remove your jewelry before doing any activity that risks physical damage.
*When not being worn, store in a safe, dry place to protect against the elements of daily exposure.
*Store pieces separately to avoid damage.
*Ensure pieces are completely dry before storing.
*Certain metals, like sterling silver, can be prone to tarnishing. Rather than the packaging that came with your purchase，Which that makes care and cleaning even easier.
*Proactive maintenance is the easiest way to care for your jewelry.
*Regularly cleaning your pieces helps to avoid the residue buildup that can dull the original shine.
*To clean with the polishing cloth, gently buff the entire piece until any discoloration or marks are no longer visible.
*Dry with a soft, clean cloth and then polish with the cloth provided.
*Ensure pieces are completely dry before storing.
For questions on returns and exchanges, please check here.
Please note Queenasjewelry cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.
1. Credit Card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
2. Debit Visa Card
Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end.
3. Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!
Queenasjewelry does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Queenasjewelry. As we're based out of HK, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.
ORDER AND SHIPPING
*Delivery of whole world may be subject to additional custom duties and service fees. Please note that Queenasjewelry does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. Queenasjewelry is not able to reimburse you for duties and taxes paid upon delivery.
Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout.
Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Experience Team and we will do our best to support you.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to our Whatsapp,email (Queenasjewelry.outlook.com), or SMS (+86 18676618014) should you have any questions.
Once your order is packed and ready to ship, you’ll receive a tracking number by whatsapp or SMS or Email so you can keep an eye on its activity while it makes its way to you.Please go though our order tracking page.
JEWELRY CARE GUIDE BY MATERIAL
925 Sterling Silver is a lightweight metal made of 92.5% pure silver. It’s highly durable and designed for everyday wear.
How to store sterling silver jewelry?
Store in a safe, dry place with the anti-tarnish strip that came with your purchase to protect from the elements of daily exposure.
How to clean sterling silver jewelry?
Proactive maintenance is the best way to prolong the lifespan of sterling silver.
Clean by wiping with a soft, dry cloth. To remove tarnish,Ultrasonic cleaners are safe to use on silver jewelry.
Please note: If you’re wearing pieces made of oxidized silver, they must be cleaned differently. Oxidized silver products have a special finish, so we recommend a dry clean with no water or silver cleaning polish; otherwise, the finish may rub off entirely.
Our cultured pearls are carefully selected from oysters and freshwater mussels.
How to care for pearl jewelry?
Pearls can be sensitive to environmental factors, so treat them with love. Maintain the brilliance and luster of pearls by wearing them often to prevent drying.
How to store pearl jewelry?
When not being worn, store pearls in a safe place. Avoid storing pearls in ultra dry environments as this can be damaging.
How to clean pearl jewelry?
Do not use abrasive cleaners or polishing cloths,Do not use steam or ultrasonic cleaners. If cleaning is needed, gently buff with a soft microfibre cloth.
We use an array of high-quality natural and lab grown gemstones in our jewelry.
Gemstones have varying degrees of hardness and need to be cared for properly.Many colored gemstones stones are susceptible to discoloration and fading when excessively exposed to natural elements such as sun, salt water, perspiration, and chemical irritants like chlorine, cosmetics, and lotions.
How to store gemstone jewelry?
When not being worn, store your jewelry in a safe, dry place to protect it from the elements of daily exposure.
How to clean gemstone jewelry?
Do not use steam or ultrasonic cleaners on colored gemstones, as they can damage or permanently discolor them. Most gemstones can be gently cleaned in warm water using non-detergent soap and a soft-bristled brush.
Opals are a semi-precious gemstone known for their iridescent display of rainbow-like hues. They are very soft and can be easily damaged if not properly cared for.
To care for your opal jewelry, avoid direct contact with water to prevent cracking. Opals are very porous, and any contact with water may temporarily cause the stone to change colors. Avoid other liquids like perfumes, soaps, cleaning products, lotion, cosmetics, and excessive sweat. If an opal accidentally becomes wet, simply dry the opal with a soft microfiber cloth and let it air dry for 24 hours. Any water absorbed will naturally leave, and its play of color should be restored to its previous state without cracking.
Avoid extreme changes in temperature, as this can cause opals to fracture. Remove while doing any kind of manual labor to avoid chipping.
How to store opal jewelry?
Store your opal jewelry at room temperature in a dry place like a jewelry care box and avoid moisture.
How to clean opal jewelry?
Do not use steam cleaners, ultrasonic cleaners, or any liquids on opals. If cleaning is needed, gently buff with a soft microfibre cloth.
Ceramic jewelry is incredibly durable. It is made from a mixture of clay, earthen elements, powders, and water and then shaped into the desired design.
Our ceramic jewelry is covered and protected with a waterproof glaze.
Despite its toughness, ceramic jewelry may scratch or shatter upon impact, so treat your pieces with care.
How to store ceramic jewelry?
When not being worn, store your jewelry in a safe, dry place to protect it from the elements of daily exposure.
How to clean ceramic jewelry?
Clean by wiping with a soft, damp cloth. You can also use warm, soapy water and a soft cloth for pieces that need a deeper cleaning. Do not use abrasive cleaners or polishing cloths. Do not use steam or ultrasonic cleaners.
Emeralds are brittle, so they should be handled with extra care. To keep your emerald jewelry looking its best, be mindful of how you wear it. Any physically challenging activity could impact your jewelry.
How to store gemstone jewelry?
When not being worn, store your emerald jewelry in a safe, dry place to protect it from the elements of daily exposure. Avoid exposing emeralds to high heat.
How to clean gemstone jewelry?
Do not use steam or ultrasonic cleaners on emeralds, as they can damage or permanently discolor them. To clean, gently clean in warm water using non-detergent soap and a soft-bristled brush.
Enameling is a technique in which a glossy substance, traditionally a type of glass, is fused to metal or another hard surface via a very high heat. Our enamel, called cold enamel, makes a more durable piece of jewelry.
While our enamel is less prone to chipping, it doesn’t mean it can’t happen. Be sure to treat your enamel jewelry with care.
How to store enamel jewelry?
When not being worn, store it in a safe, dry place to protect it from the elements of daily exposure.
How to clean enamel jewelry?
Clean with warm, soapy water and a soft cloth. Do not use steam cleaners, ultrasonic cleaners, abrasive cleaners or polishing cloths.